Refund policy

Last updated: 29/09/2026

This policy explains when payments for Joltify subscriptions (for example Shipcast) can be refunded, how the EU consumer right of withdrawal applies, and how to cancel a subscription. It is provided by Trubit ApS, Okseholm 21, 4000 Roskilde, Denmark (CVR: 43010379) — “we”, “Joltify”.

Cancelling a subscription

Subscriptions renew automatically (monthly or yearly, as chosen at checkout) until cancelled. You can cancel at any time from the billing portal linked in your account. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for, and you keep access for that period.

Your EU right of withdrawal

If you are a consumer in the EU, you normally have the right to withdraw from a purchase within 14 days without giving a reason. Because a Joltify subscription is digital content delivered immediately, the right of withdrawal no longer applies once we have begun providing the service with your express consent and acknowledgement that the right is lost once performance begins — you give that consent at checkout. If you have not used the service in that period, see below: in practice we refund you anyway.

Our practical refund promise

• New subscriptions: if you are not satisfied within the first 14 days of a new subscription and have not substantially used the service (beyond what the free tier provides), we will refund your first payment in full on request.
• Accidental or duplicate charges: refunded in full on request.
• Renewed periods: after a renewal begins, the paid period is not refunded — cancel before the renewal date instead. This does not affect your statutory rights.

How to request a refund

Email info@joltify.ai from your account address (or use the contact form in the product) with the date and amount of the payment. We respond within a few days and refund approved requests to the original payment method via Stripe, typically within 14 days.

Business customers

The statutory right of withdrawal applies to consumers. If you purchase as a business (B2B), refunds are handled case by case at our discretion, except where mandatory law provides otherwise.

Contact

Trubit ApS · Okseholm 21, 4000 Roskilde, Denmark · CVR: 43010379 · info@joltify.ai